Refund, Returns, Shipping & Cancellation Policy

Effective Date: 16 October 2026

Welcome to Vaayoo (https://vaayoo.co.in). We are committed to providing our customers with a smooth, transparent, and reliable shopping experience. This policy explains the terms and conditions relating to returns, refunds, shipping, and order cancellations for purchases made through our website.

By placing an order on our website, you agree to the terms outlined below.

1. Refund & Return Policy

1.1 Return Period

Customers may request a return within 7 days of receiving the product, subject to the eligibility conditions mentioned in this policy.

1.2 Return Eligibility

To be eligible for a return, the product must meet the following conditions:

• The product must be unused, unworn, unwashed, and undamaged.

• The product must be returned with its original packaging, tags, labels, and accessories, where applicable.

• The product must be accompanied by the order details or proof of purchase.

• The return request must be raised within 7 days of delivery.

• Products showing signs of use, damage caused by the customer, or alterations may not be accepted for return, except where required by applicable law.

Customers are advised to inspect their orders upon delivery and report any incorrect, damaged, or defective items promptly.

1.3 Non-Returnable Products

For hygiene and personal-use reasons, boxers are non-returnable and non-refundable, except where a return or remedy is required under applicable law, including in cases of defective, damaged, or incorrectly supplied products.

Please check the product details carefully before placing your order.

1.4 How to Request a Return

To initiate a return, customers should contact our support team using the contact details provided at the end of this policy.

Please provide the following information:

• Order ID or order number

• Name and registered contact details

• Product name and quantity

• Reason for requesting the return

• Photographs or other supporting evidence, if the product is damaged, defective, or incorrect

Our team will review the request and provide the return instructions, including the applicable return address and shipping procedure. Please do not send products back before receiving return instructions from our team.

1.5 Return Shipping Charges

Return shipping charges shall be borne by the customer for eligible returns due to personal preference, size issues, or other customer-related reasons.

Where a product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, the applicable resolution and responsibility for return shipping will be determined in accordance with the circumstances and legal requirements.

1.6 Refund Eligibility and Processing

Refunds will be initiated after the returned product has been received and inspected and the return request has been approved.

• Refund eligibility review: Within 10 working days, subject to verification.

• Refund processing time: Generally 7–10 working days after refund approval.

• Refund method: Refunds will ordinarily be issued through the original payment method, wherever supported. For other payment methods, our team will communicate the applicable refund procedure.

The time taken for the refunded amount to appear in your account may depend on your bank, payment service provider, or financial institution.

If a return is rejected, we will inform the customer of the reason, subject to applicable law.

2. Shipping Policy

2.1 Order Processing

Orders will be processed immediately after successful order placement and payment confirmation, subject to product availability, verification, and operational requirements.

In certain cases, additional verification or unforeseen circumstances may result in a processing delay. If a significant delay occurs, customers will be informed where reasonably practicable.

2.2 Shipping Partner

Our designated shipping partner is Blue Dart. However, we may use another suitable logistics partner when necessary for operational or serviceability reasons.

2.3 Delivery Timeline

The estimated delivery timeline is up to 10 working days from order processing and dispatch, depending on the delivery location, courier operations, weather conditions, and other unforeseen circumstances.

Delivery timelines are estimates and are not guaranteed. Customers will be provided with tracking information where available.

2.4 Serviceable Locations

We offer shipping across Pan India, subject to courier service availability at the customer’s delivery address.

If a particular location is not serviceable, we will notify the customer and provide an appropriate resolution, including cancellation and refund where applicable.

2.5 Shipping Charges

Shipping charges are calculated according to the quantity of products ordered and the applicable shipping rates.

The applicable shipping charges will be displayed during checkout or communicated to the customer before the order is confirmed.

2.6 Delivery Attempts

The courier partner may make delivery attempts according to its operational procedures. Customers should ensure that their delivery address, phone number, and other contact details are accurate and that someone is available to receive the package.

If delivery fails after two attempts, the shipment may be returned to the sender in accordance with the courier’s procedures. Our team may contact the customer to determine the next steps.

3. Cancellation Policy

3.1 Cancellation Time Limit

Customers may request order cancellation within 2 working days of placing the order, provided the order has not already been dispatched or otherwise reached a stage where cancellation is no longer possible.

Cancellation requests should be submitted as soon as possible through our customer support channels.

3.2 Conditions for Cancellation

• Cancellation requests are subject to order status and fulfilment progress.

• Orders that have already been dispatched may not be eligible for direct cancellation. In such cases, the customer may need to follow the applicable delivery refusal or return procedure.

• If delivery cannot be completed after two delivery attempts, the shipment may be returned to the sender in accordance with the courier’s procedures.

• Vaayoo reserves the right to cancel an order where a product is unavailable, payment cannot be verified, or an operational issue prevents fulfilment. Customers will be notified where reasonably practicable.

3.3 Refunds for Cancelled Orders

Where a cancellation is approved and payment has already been collected, the applicable refund will generally be initiated within 10 working days of cancellation confirmation.

Refunds will ordinarily be made to the original payment method, wherever supported. The time required for the amount to reflect in the customer’s account may vary depending on the bank or payment service provider.

If an order is cancelled before payment is collected, no refund will be necessary.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible with your order details and clear photographs of the product and packaging, where applicable.

We will review the issue and determine an appropriate resolution, which may include replacement, return, refund, or another remedy in accordance with applicable law.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies available under applicable Indian law.

5. Order Tracking and Customer Support

Customers may contact our support team for assistance with order status, shipment tracking, returns, refunds, cancellations, or other order-related concerns.

Please keep your order number available to help us resolve your query efficiently.

6. Policy Changes

Vaayoo reserves the right to update or modify this policy from time to time to reflect changes in business operations, shipping arrangements, or applicable legal requirements.

Any revised policy will be published on this page with the updated effective date. The applicable terms will be interpreted in accordance with applicable law.

7. Contact Information

For questions or assistance regarding refunds, returns, shipping, or cancellations, please contact us using the details below.

Business Name: Trishaan Fashion TPL

Website: https://vaayoo.co.in

Business Address:
238, AJ BLOCK, SALT LAKE, SEC-2,
BIDHAN NAGAR, KOLKATA – 700091, West Bengal, India

Contact Number: 9265516670

WhatsApp Number: 9265516670

Email Address: trishaanfashiontpl@gmail.com

GST Number: 19AAICT1532D1ZJ

We appreciate your trust in Vaayoo and thank you for shopping with us.